Head of Technical Support & Customer Service
Mr. Valdez is responsible for directing the Technical Support Team in providing the best in class service, support and experience to resellers and thousands of end users around the world. He brings over 15 years of experience in his role, successfully managing, developing field service teams and enhancing strategic partnerships on a regional, national and global level.
Mr. Valdez joined Solidscape in September of 2019 from Philips where he held the position of Sr. Manager of Commercial Operations and oversaw the technical service organization, business 2 business relationship team and installation network of their Home Monitoring portfolio within the HealthCare channel. Previous roles included managing contact center, technical support and customer service administration.
Mr. Valdez holds a Bachelor in Business Administration and Computer Science from the University of Phoenix and currently working on his MBA in Business Administration and International expansion at Clarks University.